Event Details


Title:Flight attendant falls off Boeing 737-201, May 4, 1997
Micro summary:A flight attendant fell off this Boeing 737-201, experiencing significant injuries.
Event Time:1997-05-04 at 1325 MDT
File Name:1997-05-04-US.pdf
Publishing Agency:National Transportation Safety Board (NTSB)
Publishing Country:USA
Report number:FTW97LA177
Pages:5
Site of event:Denver, CO
Departure:Denver International Airport, Denver, Colorado, USA
Destination:Minneapolis St Paul International, Minneapolis,Mn., Minnesota, USA
Airplane Type(s):Boeing 737-201
Flight Phase:Parked
Registration(s):N217US
Operator(s):Frontier Airlines
Type of flight:Revenue
Occupants:97
Fatalities:0
Serious Injuries:1
Minor/Non-Injured:96
Other Injuries:0
Executive Summary:

NTSB short summary:

The flight attendant's failure to assure that the jetway was placed in the proper position prior to opening the forward cabin entry door.

NTSB synopsis:

The parked airplane was ready for pushback when the 'B' flight attendant told the 'A' flight attendant that a thru passenger had reported the cabin cleaning crew had mistakenly removed his child's stuffed animal and he wanted it returned. The 'A' flight attendant opened the forward entry door after the jetway had backed away from the airplane. Either losing his balance or not realizing the jetway had backed away, he fell 8 feet, 3 inches to the tarmac below, fracturing both wrists, his jaw, and sustaining a concussion. According to the company's chief flight attendant, the injured flight attendant violated company policy and procedures by opening the cabin door prior to the jetway being placed in position.

NTSB factual narrative text:

On May 4, 1997, approximately 1325 mountain daylight time, a cabin crew member aboard a parked Boeing 737-201, N217US, was seriously injured when he fell from the aircraft. The airplane was not damaged and there were no injuries to the two cockpit crew members, two other cabin crew members, and 92 passengers. Visual meteorological conditions existed, and an IFR flight plan had been filed.

According to the accident report submitted by Frontier Airlines, Inc., the airplane was operating as flight 128, scheduled domestic passenger service to Minneapolis, Minnesota. The airplane was ready for pushback from gate A-36 when the "B" flight attendant told the "A" flight attendant that a thru passenger had reported that the cabin cleaning crew had mistakenly removed his child's stuffed animal and that he wanted it returned. The "A" attendant opened the forward entry door after the jetway had backed away from the airplane. Either losing his balance or not realizing the jetway had backed away, he fell 8 feet, 3 inches to the tarmac below. His injuries consisted of two fractured wrists, a fractured jaw, and a concussion. Both "B" and "C" flight attendants witnessed the accident.

According to Frontier Airlines chief flight attendant, flight attendants are thoroughly trained on procedures for opening cabin entry doors. First, the flight attendant disables the emergency evacuation slide system, then peers through the door's porthole to make sure the jetway or stairs are in place. Next, the station makes a coded knock on the door. The cabin attendant then "cracks" the door before opening it completely. She said the injured flight attendant violated company policy and procedures that resulted in the accident.
Learning Keywords:Consequence - Flight Attendant Fatality - Injury
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