Event Details

Title:Jetway collision with airliner, Boeing 747-286B, EP-IAH, London Heathrow, June 20, 2002
Micro summary:This Boeing 747 was struck by a jetway prior to departure.
Event Time:2002-06-20 at 1900 UTC
File Name:2002-06-20-UK.pdf
Publishing Agency:Aircraft Accident Investigation Board (AAIB)
Publishing Country:United Kingdom
Report number:EW/C2002/06/09
Site of event:London Heathrow Airport, Stand M30 (Terminal 3)
Departure:London Heathrow Airport, London, England, United Kingdom
Airplane Type(s):Boeing 747-286B
Flight Phase:Parked
Operator(s):Iran Air
Type of flight:Revenue
Serious Injuries:0
Other Injuries:0
Executive Summary:The aircraft was ready to depart and the handling agent's airbridge operator, who was qualified according to the Airport Authority's requirements but not familiar with this specific type of airbridge, attempted to back it away from the aircraft door. In her concern to avoid damage to the wing root, without an axle position indicator, to which she was accustomed, the operator applied an excessive steering command and when reverse drive was applied, the airbridge head started to move to the left, along the fuselage side. Although she obtained assistance from an airbridge training officer, during the subsequent attempt to retract the airbridge, the aircraft's pressure hull was punctured by the front of the airbridge. The damage to the hull resulted in the aircraft having to be withdrawn from service. Five safety recommendations are made relating to airbridge operator training, airbridge equipment and limit stop adjustment.


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